Privacy Policy

Last Updated: 23rd June, 2025

1. Introduction

D QUE MOBILE (“we,” “us,” or “our”) operates https://dquemobile.com, an e-commerce platform selling mobile devices and accessories in the UAE. This Privacy Policy complies with UAE laws, including:

• Federal Decree-Law No. 45 of 2021 (UAE Personal Data Protection Law)

• Dubai Data Law No. 26 of 2015

• General Data Protection Regulation (GDPR) for EU customers (where applicable)

By using our website, you consent to this policy.

2. Data We Collect

We collect:

• Personal Data: Name, email, phone number, shipping address, payment details (processed securely via UAE-approved gateways like Telr, Network International).

• Technical Data: IP address, browser type, cookies (see Section 5).

• Non-Personal Data: Product preferences, order history.

3. How We Use Your Data

4. Data Sharing & Disclosure

We share data only with:

• UAE Delivery Partners: Required for order fulfillment.

• Payment Processors: PCI-DSS compliant providers.

• Government Authorities: When required by UAE law (e.g., anti-fraud investigations).

No international transfers except to UAE-approved cloud services.

5. Cookies & Tracking

We use:

• Essential Cookies: For cart functionality and login sessions.

• Analytics Cookies: Google Analytics (anonymized data).

To disable: Adjust browser settings.

6. Data Security

• Encryption: SSL certificates for all transactions.

• Access Controls: Staff training on UAE data protection laws.

• Retention: Data stored for 5 years per UAE commercial laws.

7. Your Rights Under UAE Law

You may:
✅ Access your personal data
✅ Request correction/deletion (except for legal records)
✅ Withdraw marketing consent
Submit requests to: contact@dquemobile.com

8. Children’s Privacy

We do not knowingly collect data from minors (<21 years as per UAE civil transactions law).

9. Policy Updates

Changes will be notified via website banners. Continued use constitutes acceptance.

10. Contact Us

For questions or data requests:
Email: contact@dquemobile.com
Phone: +971 50 553 4344
Address: SHOP-06, RUGEMONT LTD, AL QUOZ 3, DUBAI, UAE