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Return to shopPrivacy Policy
Last Updated: 23rd June, 2025
1. Introduction
D Q U E MOBILE PHONE TRADING L.L.C (“we,” “us,” or “our”) operates https://dquemobile.com, an e-commerce platform selling mobile devices and accessories in the UAE. This Privacy Policy complies with UAE laws, including:
Federal Decree-Law No. 45 of 2021Â (UAE Personal Data Protection Law)
Dubai Data Law No. 26 of 2015
General Data Protection Regulation (GDPR)Â for EU customers (where applicable)
By using our website, you consent to this policy.
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
- https://dquemobile.com/‘will not pass any debit/credit card details to third parties
- https://dquemobile.com/takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.However https://dquemobile.com/ (website) cannot guarantee the security of any information that is disclosed online
- https://dquemobile.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
2. Data We Collect
We collect:
Personal Data: Name, email, phone number, shipping address, payment details (processed securely via UAE-approved gateways like Telr, Network International).
Technical Data: IP address, browser type, cookies (see Section 5).
Non-Personal Data: Product preferences, order history.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Order processing | Contractual necessity |
| Delivery via UAE partners (Aramex, Emirates Post) | Legal obligation |
| Marketing (SMS/email with opt-out) | Consent |
| Fraud prevention | Legitimate interest |
4. Data Sharing & Disclosure
We share data only with:
UAE Delivery Partners: Required for order fulfillment.
Payment Processors: PCI-DSS compliant providers.
Government Authorities: When required by UAE law (e.g., anti-fraud investigations).
No international transfers except to UAE-approved cloud services.
5. Cookies & Tracking
We use:
Essential Cookies: For cart functionality and login sessions.
Analytics Cookies: Google Analytics (anonymized data).
To disable: Adjust browser settings.
6. Data Security
Encryption: SSL certificates for all transactions.
Access Controls: Staff training on UAE data protection laws.
Retention: Data stored for 5 years per UAE commercial laws.
7. Your Rights Under UAE Law
You may:
✅ Access your personal data
✅ Request correction/deletion (except for legal records)
✅ Withdraw marketing consent
Submit requests to:Â contact@dquemobile.com
8. Children’s Privacy
We do not knowingly collect data from minors (<21 years as per UAE civil transactions law).
9. Policy Updates
Changes will be notified via website banners. Continued use constitutes acceptance.
10. Contact Us
For questions or data requests:
Email:Â contact@dquemobile.com
Phone: +971559639910
Address: SHOP-06, RUGEMONT LTD, AL QUOZ 3, DUBAI, UAE